Welcome Home Tank

SHIPPING

• Orders typically will ship out within 1-3 business days unless otherwise stated such as in the case of a pre-order (shipping may take an extra day during high-volume times such as Black Friday/Cyber Monday).
• All orders are shipped from a USA address.
• $8 Flat-Rate Shipping (U.S. Only). Includes APO addresses.
• We are not responsible for lost or stolen packages once your order has shipped.
• When ordering for a special occasion or gift, please keep in mind possible post office delays, especially during high-volume times such as holidays.

RETURNS/EXCHANGES

• Returns & exchanges must be made within 14 days of purchase UNLESS they are damaged. See damage policy below.
• Returns are not possible with pre-orders or final sale items.
• Buyer is responsible for return shipping (please obtain a tracking number to reference for your return).
• Items are only eligible for return or exchange when sent back in the original condition in which they were received: unwashed, tags attached, and in original packaging.
• Return/exchanges must also be free of any signs of wash, wear, or odors.
• Please contact us before attempting a return/exchange.

DAMAGES

• Please inspect your orders for damages or mistakes within 3 days of delivery date for shipped orders or 5 days of ordering for local pickup orders.
• Submit a photo of the damage with your name, item name, and order number to thepaisleypeacock4@gmail.com. 
• Please do not try washing or removing the damage yourself. Once an item has been washed, we are not able to assist with damages. We will issue a refund and return label for damages. We do not send replacement items.